Return & Refund Policy

Our Return & Refund Policy

We want you to love every product you receive from My Healthy Store. If something isn't right, we're here to make it easy.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund. To be eligible, items must be:

Unused and in their original condition
In the original packaging with all accessories included

How to Start a Return

To initiate a return, please contact us at support@myhealthystore.ca with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Return Shipping

Defective or incorrect items: We cover return shipping at no cost to you.
Change of mind: The customer is responsible for return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Blender cups or juicer components that have been used with food
Items marked as final sale

Exchanges

We do not offer direct exchanges at this time. Please return your item for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and we'll arrange a replacement or full refund right away.